Orders & Returns Policies
U.S. Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning the Neubac you purchased from Hollywog:
• You have 14 calendar days to return your Neubac from the date you received it.
• Only items that have been purchased directly from Hollywog, through the Neubac Online Store, can be returned to Hollywog. Neubac(s) purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the Neubac you're returning is repackaged with all accessories and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
• Opened packs of Neubac Gel Pads
How to Return Your Neubac
We fundamentally believe you will be thrilled with the products you purchase from Hollywog. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
Call Hollywog Customer Service within 5 days at the end of 14 day trial period and request a Return Authorization Number (RA). You MUST have an RA to return your Neubac and this number MUST be written on the outside of your package. Follow the directions provided by our Hollywog Customer Service representative. Mail your original receipt and the Neubac to Hollywog and reference your RA for faster processing. Make sure that you put the Neubac in its original packaging or packaging that provides the same amount of protection as the original packaging. You are responsible for return shipping.
For customer service please call 423-305-7779 or toll free at 1-855-489-3252.
Hollywog Returns Address:
2830 Amnicola Hwy
Attn: Returns Dept. RA#_______
Chattanooga, TN 37406 USA
Once we receive your Neubac(s) and the return instructions are followed correctly, a refund is initiated immediately. Shipping and handling charges are non-refundable. A restocking fee of $20.00 is applied to all returns.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Please note the following:
• Products can be returned only in the country in which they were originally purchased.
• The following products are not eligible for return: Neubac Gel Pads.
• You are responsible for return shipping.
• A restocking fee of $20.00 is applied to all returns.
• Shipping and handling charges are non-refundable.
Sales and Refund Policy
Thanks for shopping at Hollywog. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
Pricing and Price Reductions/Corrections
With regards to pricing, Hollywog reserves the right to change prices for products displayed at/on the Neubac Online Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page.
Order Acceptance/Confirmation For Online and Call Center Purchases
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Hollywog’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Neubac Online Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Hollywog cancels an order after you have already been billed, Hollywog will refund the billed amount.
Shipping & Delivery
Please review the order confirmation to learn about how and when you will receive the products you purchased from the Neubac Online Store. Since the actual delivery of your order can be impacted by many events beyond Hollywog’s control once it leaves our facilities, Hollywog cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Hollywog may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Hollywog reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Hollywog confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Hollywog will cancel the order and refund your purchase price in full.
TM and © 2013 Hollywog, LLC. All rights reserved. Hollywog, Neubac and the Hollywog logo are trademarks of Hollywog, LLC.